Help Center
  1. Help Center
  2. Customer Support

Customer Support

Welcome! You can raise a request for Customer Support using the options provided.

  • Suggest a new feature

    Let us know your idea for a new feature.

  • Technical support

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

  • Support

    Tell us the problems you're experiencing.

Powered by Jira Service Management
{"xsrfToken":"6c25cd559fd246733fed4414630b687e737cb2b7_lout","branding":{"id":"1","key":"cs","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#002345","headerLinkHoverBGColor":"#002345","headerBadgeColor":"#002345"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0c9762bf-1ada-4cbd-95a8-ea1e1f3d53ec/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNmVhZDJkYS0wYzQ3LTQ2ZTUtYTczMC1hZmM5MTFjOWEyM2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBjOTc2MmJmLTFhZGEtNGNiZC05NWE4LWVhMWUxZjNkNTNlYyI6WyJyZWFkIl19LCJleHAiOjE3NTI3ODQ1MTgsIm5iZiI6MTc1Mjc4MzkxOH0.aN6C7H2Vs86ue8hpVFgln6nhb_zc54IkfSFtgxc4hYU&client=e6ead2da-0c47-46e5-a730-afc911c9a23c&mode=fit","logoId":"0c9762bf-1ada-4cbd-95a8-ea1e1f3d53ec","isLogoAvailable":true,"helpCenterTitle":"Welcome to the DataTrans Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the DataTrans Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0076e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNmVhZDJkYS0wYzQ3LTQ2ZTUtYTczMC1hZmM5MTFjOWEyM2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NTI3ODQ1MTgsIm5iZiI6MTc1Mjc4MzkxOH0.f29APCRUbyE_lGh5bGCQCIx8SxhnMmk1Glcan--oOM4&client=e6ead2da-0c47-46e5-a730-afc911c9a23c&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"cs","projectId":10000,"serviceDeskId":1,"name":"Customer Support","description":"<p>Welcome! You can raise a request for Customer Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"17","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://help.desk.datatrans-inc.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"6","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10466,"iconUrl":"https://help.desk.datatrans-inc.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://help.desk.datatrans-inc.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request sent to direct email</p>","icon":10527,"iconUrl":"https://help.desk.datatrans-inc.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"7","name":"Phone call","descriptionHtml":"","callToAction":"Phone call","introHtml":"<p>Customer phone call.</p>","icon":10535,"iconUrl":"https://help.desk.datatrans-inc.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"18","name":"Server issues","descriptionHtml":"","callToAction":"Server issues","introHtml":"<p>failures and delivery issues on the servers</p>","icon":10511,"iconUrl":"https://help.desk.datatrans-inc.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[17,1,6]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5c84940a-c5c1-3cbd-9155-044dbb03d5c1","appLinkName":"","appLinkUrl":"","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":1,"kbLinkDomainURLs":["https://datatrans-inc.atlassian.net","https://help.desk.datatrans-inc.com"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNmVhZDJkYS0wYzQ3LTQ2ZTUtYTczMC1hZmM5MTFjOWEyM2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI3ODUxMTgsIm5iZiI6MTc1Mjc4MzkxOH0.5zNwVLGBq2lIGnoVXQidlrynbIriKNG9QMGNtCRN7Oc","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"e6ead2da-0c47-46e5-a730-afc911c9a23c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://datatrans-inc.atlassian.net/wiki","kbLinkDomainURLs":["https://datatrans-inc.atlassian.net","https://help.desk.datatrans-inc.com"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=datatrans-inc","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"6c25cd559fd246733fed4414630b687e737cb2b7_lout","baseUrl":"https://help.desk.datatrans-inc.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://datatrans-inc.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"e6ead2da-0c47-46e5-a730-afc911c9a23c","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"9d0bbaea60744694b5dfced6ae447f5b","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}